Puppeteer

Puppeteer’s platform is fully customizable, integrates with existing systems, and complies with patient privacy regulations like HIPAA and PIPEDA.

Key Features:

• Conversational AI: Voice and chat capabilities for natural, human-like interactions.

• Custom Dashboards: Track patient progress, follow-ups, and engagement through intuitive data visualizations.

• Knowledge Base Support: Advanced AI techniques like Retrieval-Augmented Generation (RAG) for accurate, context-aware responses.

• Human-in-the-Loop: Manual oversight for scenarios requiring high accuracy.

• Integration Ready: Seamless connection to EHRs and other systems.

• Scalable Model: Flexible pricing based on agent usage, accommodating organizations of any size.

Broad Use Cases:

1. Administrative Automation:

   • Appointment scheduling and reminders.
   • Rescheduling and cancellation management.
   • Verifying insurance details and eligibility.

2. Patient Education and Engagement:

   • Delivering condition-specific educational materials.
   • Sending video tutorials, FAQs, or interactive guides for treatments.
   • Answering patient questions in real-time.

3. Symptom Assessment and Triage:

   • Pre-appointment symptom checkers.
   • Directing patients to appropriate care pathways based on their conditions.
   • Identifying emergency cases and escalating them as needed.

4. Treatment Adherence Support:

   • Medication reminders and follow-ups.
   • Monitoring treatment plans (e.g., GLP-1 adherence for weight management).
   • Checking patient progress and identifying challenges.

5. Post-Discharge Monitoring:

   • Daily check-ins for post-operative patients.
   • Tracking recovery metrics like vitals, symptoms, and mood.
   • Providing guidance and scheduling follow-up appointments.

6. Chronic Condition Management:

   • Supporting patients with diabetes, hypertension, or asthma through regular reminders and check-ins.
   • Collecting data for personalized insights to guide care adjustments.

7. Mental Health Support:

   • Screening for depression, anxiety, or substance use disorders.
   • Conducting well-being check-ins and mood tracking.
   • Providing resources for emotional support and crisis intervention.

8. Preventive Health Initiatives:

   • Encouraging screenings like mammograms or colonoscopies.
   • Sending vaccination reminders and follow-ups.
   • Promoting wellness programs through targeted outreach.

9. Specialized Monitoring:

   • Managing weight-loss programs with tools like digital scales.
   • Guiding patients through fertility treatments or menstrual cycle tracking.
   • Supporting post-stroke recovery with daily assessments and therapy reminders.

10. Operational Efficiency:

• Automating patient intake forms with conversational flows.
• Following up on incomplete paperwork.
• Collecting pre-visit information to streamline in-office processes.